Winmy Privacy Policy — How We Protect Your Information
Winmy is committed to protecting the privacy and personal data security of every user in Malaysia. This policy clearly explains what we collect, how we use it, and your rights as a user of our platform.
Last updated: January 2026
What information does winmy collect?
User account information
When you register an account with winmy, we collect the personal information you voluntarily provide, including your full name, email address, mobile phone number, date of birth, and username. This information is required to verify your identity, manage your account, and confirm that you meet the platform's minimum age requirement.
Device and browser information
When you access the winmy platform via mobile phone, tablet or computer, we automatically collect technical information such as device type, operating system, browser model, IP address, and language settings. This information is used solely to ensure the platform runs smoothly across the range of devices used by Malaysian users.
Payment and transaction information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your chosen payment method, such as bank account number, account holder name, or e-wallet number. winmy does not store credit card information directly. All financial transactions are processed through encrypted, secure third-party payment systems.
Usage data and cookies
Our platform uses cookies and similar tracking technologies to understand how users interact with the platform, store login preferences, and improve the overall user experience. Usage data such as frequently accessed games, session duration, and in-platform actions is collected anonymously for service improvement purposes.
How is your information used?
Winmy uses the information collected for the following purposes, all of which relate to platform operations and user experience:
- Verifying user identity during registration and login
- Processing deposits and withdrawals in Malaysian Ringgit (MYR) securely
- Sending important notifications relating to your account, transactions, and platform updates
- Personalising your experience based on your preferences and usage habits
- Detecting and preventing fraud, unauthorised access, and unlawful activity
- Complying with legal obligations and the requirements of relevant authorities
- Improving platform performance, resolving technical issues, and developing new features
Winmy will not use your information for any purpose beyond the scope stated above without first obtaining your explicit consent.
Cookies and tracking technologies on the winmy platform
Cookies are small text files stored on your device when you visit the winmy platform. We use several types of cookies for different purposes:
- Session cookies: Keeping you logged in during an active session so you do not have to sign in again each time you navigate to a new page
- Preference cookies: Saving your language settings and display preferences for a smoother experience next time
- Analytics cookies: Collecting anonymous usage data to help us understand which parts of the platform are most frequently used and which areas need improvement
- Security cookies: Helping detect suspicious logins and protecting your account from unauthorised access
You can control or disable cookies through your web browser settings; however, please note that doing so may affect certain functions within the winmy platform.
Data storage, security, and sharing
Data security and storage
All personal data collected by winmy is stored on servers protected by industry-standard security measures, including SSL encryption, multi-layered firewalls, and intrusion detection systems. winmy employs security protocols that are regularly updated to ensure your data remains protected against increasingly sophisticated cyber threats. Data will be retained for as long as your account is active or as required for legal purposes.
Third-party sharing
Winmy does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share necessary information with payment service providers that process your MYR transactions, and with government authorities or law enforcement agencies where required by law or court order. All third-party providers working with us are required to uphold data protection standards equivalent to those of winmy.
Your rights as a winmy user
As a winmy platform user, you have the following rights regarding your personal information:
Right of access
You have the right to request a copy of the personal information we hold about you. This request can be made via our support email, and we will process it within a reasonable timeframe.
Right of rectification
If you find that your personal information in the winmy system is inaccurate or out of date, you have the right to request a correction. Basic details such as phone number and email address can be updated directly through your account settings, while changes to sensitive information require additional verification.
Right of erasure
You have the right to request the deletion of your account and personal data from the winmy system. Such requests will be processed subject to the fulfilment of all outstanding financial obligations and record-keeping requirements for legal compliance. Any enquiries regarding these rights or changes to this privacy policy can be directed to us at [email protected]. You may also review FAQ us for a quick response.
Still have questions about your data privacy?
We are always happy to address your questions. Reach out to the winmy team or check our FAQ page for further guidance on account security and data protection.